- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
Great shop. Always do honest work and do a good job. I've brought them my Toyota several times when it needed work
My vehicle broke down right in the middle of Maple and Telegraph. Called tow truck company and as I waited I googled auto repair shops near by. Franklin Autos had the highest reviews and was close by. The reviews were well deserved! Fixed my car at a very fair price and while I was scrambling with Uber to get back home the owner was intuitive and generous enough to say "you want a loaner"! In this day and age WoW-good work, fair price and empathy has my business for as long as I am in MI.