- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
It was my first time having my car serviced at Franklin Auto service. I’ve heard great things about them from multiple people. I had nothing but a fantastic experience. They were able to diagnose the problem within a few hours of dropping the car off. And I was able to pick my car up the next day. The service was fantastic. Communication was excellent and the pricing was very reasonable.
It's a real pleasure having a full-service gas station in the area. They are friendly and helpful at reasonable prices. We buy our gas here, but we also have our oil changes, snow tire purchases and rotations, and other service needs handled here. Highly recommend!