FRANKLIN AUTO SERVICE > AUTO REPAIR > CUSTOMER SERVICE
Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.
But when it comes to repairs, some things stay the same. The following tips should help you along the way:
Do your homework before taking your vehicle in for repairs or service.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.
Use all of your senses to inspect your car frequently. Check for:
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, vibrations.
- Note when the problem occurs.
- Is it constant or periodic?
- When the vehicle is cold or after the engine has warmed up?
- At all speeds? Only under acceleration? During braking? When shifting?
- When did the problem first start?
Once you are at our location, communicate your findings.
- Be prepared to describe the symptoms.
- Carry a written list of the symptoms that you can give us.
- Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.
Stay involved. . . Ask questions.
- Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
- Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
- Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Leave a telephone number where you can be called.
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What People Say About Us
The owner is amazing, honest and friendly. Very fair and honest. The mechanics are excellent and courteous. All professional and nice to deal with.
Robert Whitson, 03/09/2023
They were great. Told me what needed to be fixed and fixed it right away!
Stephanie Bradley, 01/18/2023
Excellent experience. John was most helpful and very professional. Service tech was very respectful of my time and got right to the job. I am a very grateful and happy customer and I already told John that I will be returning next week.
Truly the best shop for high performance vehicles of all types. Team is there to help you at anytime and the owner is hands on in the shop daily. 10/10
Alberta Hernandez, 12/17/2022
I am a car salesman over at Glassman Automotive Group (used cars Department) my name is Randall Walker. I send ALL of my customers that look at our NON SERVICED vehicles, over to franklin auto because they are EXTREMELY THOROUGH! There are no surprises for my customer after purchase which means they absolutely know if anything needs repair before they buy a less expensive vehicle that we have not nor will not service due to age or mileage. I highly recommend Franklin Auto not only for their thoroughness, but also for their UNBEATABLE PRICES! Take it from a car sales professional, you should be doing business with this auto shop.
Randall Walker, 12/02/2022
I was a first time customer and had a great experience. They called me the day I towed my car there and told me what was wrong and how much it would be to fix it. (Needed a new ignition switch). My repairs took a little longer than expected and they were more than accommodating and even gave me a discount. They were honest and genuine with me over the phone and in person. 10/10 would recommend!