What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
- We may use the information to customize the website according to your interests.
- We may provide your information to our third party partners for marketing or promotional purposes.
- We will never sell your information.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
What People Say About Us
Franklin Auto Service has my highest recommendation! The mechanics literally saved our vacation. Our car was making strange noises and we needed to travel to Petosky the next day. I brought the car in at 2pm. The issue was diagnosed in 30 seconds and the repair was made before they closed at six. They went above and beyond to help us get our car ready for our trip. I will always be indebted to them for this.
Had my vehicle towed to Franklin Auto thinking I was having issues with my alternator. Darryl found out that the issue was a dead battery and faulty fuel gauge sensors. Very honest mechanics who don't tale advantage of their customers. I will definitely bring my vehicles back to Darryl
They could not have been more wonderful. I called just before Memorial Day Weekend with a possible safety concern. I mentioned in passing that my husband would stay back from our travels and come up if/when the SUV was ready to avoid disappointing my sons by delaying their long-awaited trip. The owner said he couldn't allow that to happen and evaluated the SUV right away. It turned out, we needed new brakes, and had a tire with a nail in it that may have gone flat in the middle of our car trip. He also managed to get the work done the same day, without inconveniencing the other customers - He contacted the customer ahead of us, who said he didn't need his vehicle back that same day. So, on top of the excellent work performed - and the reasonable rates charged - this business cares about the kids of the community. We will be bringing our vehicles here for everything. Thank you!!
I will be going back to Franklin Auto Service for all of my repairs. They did a fantastic job fixing my wheel bearing. My exhaust was also resting on my sway bar and they were able to weld it back in place for only $60. I especially appreciated that the inspection was very thorough and it aligned with what I knew was already wrong with the car. I trust these guys are honest and the price is fair. My only complaint was they had the car for a couple days before working on it, but ultimately they deserve 5 stars for their honesty and quality.
Personable and very fairly-priced, I was very impressed by their professionalism and quick turnaround time. I will gladly go back again for all my future car service needs.
First time customer, they diagnosed the issues with my car, called me for my approval to get it fixed. The car was ready in the time frame quoted. The prices they quoted were fair in my opinion. They were honest to tell me that just 3 of my 4 tires needed changing. Was a good experience on the whole. Will definitely go back.