Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 248-626-2080 or make an appointment online!Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
Franklin Auto has taken great care of our cars for several years. Yesterday, I had a flat tire at 5:30 pm and they took care of it, even though they close at 6 pm. I highly recommend Franklin Auto!
Stopped into Franklin Auto Repair while traveling through Marietta with an issue on my catalytic converter. Dan, Elvin, and Khan got me taken care of and back on the road fast. What I appreciated most was that Dan was upfront from the beginning. He explained the best-case, middle-case, and worst-case scenarios so I knew what I was dealing with before any work started. No surprises, no guessing, and no unrealistic promises. Just straight answers. Elvin and Khan took a look at it, put their heads together, and got the issue fixed. They worked efficiently, the repair was done right, and they got me back on the road a lot quicker than I expected. As someone passing through town, it's easy to worry about getting stuck somewhere or being told you need a bunch of extra work. That wasn't the case here. They identified the problem, fixed it, and got me moving again. Good people, solid work, and a straightforward experience. I'd recommend them to anyone needing automotive work in the Marietta area.